How to Find Your Account Number Commonwealth Bank App
General Information Mobile Banking
| | What is Mobile Banking Commonwealth Bank Application? | ||
| Mobile Banking Commonwealth Bank Application is application designed for BlackBerry or iPhone in order to give Customer access and perform bank transaction anywhere and anytime. This Mobile Banking application can be accessed with Internet Connection; Customer could check balance in their account, mutual fund portfolio, account movement, fund transfer, Term Deposit placement and Top up your Mutual Fund. | |||
Mobile Banking Registration
| | What needs to be done to have access to Mobile Banking Application? | |||||||||||||||||||||||
| ||||||||||||||||||||||||
| | What types of account could be linked to Mobile Banking? | |||||||||||||||||||||||
| For further information in regards types of account could be linked to Mobile Banking please contact Call Commbank. | ||||||||||||||||||||||||
Download Mobile Banking
| | What type of cellular phone I could use to access Mobile Banking Commonwealth Bank? | ||||||||
| You could use Android and iPhone | |||||||||
| | What provider I could use to access Mobile Banking Commonwealth Bank? | ||||||||
| Every provider that support network for Android and iPhone | |||||||||
| | Is there any specification for Internet Connection needed to access Mobile Banking Commonwealth Bank? | ||||||||
| Customer is able to use the internet connection in their Android or iPhone by register for internet service to their telecommunication provider or internet connection through Wifi. | |||||||||
| | Is there any specification in terms of bandwidth needed to access Mobile Banking Commonwealth Bank? | ||||||||
| Mobile Banking Commonwealth Bank is designed with small bandwidth where through standard GPRS can access this application. The speed of doing transaction is determined by the speed of internet connection of your telecommunication provider. | |||||||||
| | What are the steps to download Mobile Banking Commonwealth Bank Application? | ||||||||
| |||||||||
| | How do I know if the Mobile Banking application is already downloaded successfully? | ||||||||
After downloading the application, there will be Mobile Banking application icon in your cell phone  . Click the application icon and you will be directed to Home page of Mobile Banking Commonwealth Bank application. | |||||||||
| | What would happen if I change my SIM card number on my Android or iPhone where I downloaded Mobile Banking Commonwealth Bank application? Do I need to inform Commonwealth Bank? | ||||||||
| If Customer changes their SIM card number, you still can use Mobile Banking Application on your Android or iPhone, Customer does not need to inform Commonwealth Bank regarding the SIM card replacement | |||||||||
| | What if I change my Android or iPhone, do I need to re-download the application on my new cell phone? | ||||||||
| If you change your Android or iPhone you need to re-download the application on your new device. | |||||||||
| | What should I do if I lost my cell phone? | ||||||||
| No data is saved on your cell phone regarding your transaction through Mobile Banking Application. In order to access the Mobile Banking application you need to re-download the application in your mobile device. | |||||||||
Technical- Mobile Banking
| | Am I able to check details on my account movement through Mobile Banking? Are details on my account movement will only be details of account movement since I registered Mobile Banking or from the time I opened account at Commonwealth Bank? | |||||||||||
| Yes you can check details on your account movement through Mobile Banking. Details provided will be since you opened account at Commonwealth Bank. | ||||||||||||
| | Am I able to check on list of internal and external transfer? | |||||||||||
| Yes, you are able to check details of your Internal and External Transfer from one month prior. | ||||||||||||
| | What if I forget my User ID or Password? | |||||||||||
| Please contact Call Commbank or visit the nearest Commonwealth Bank in order to know your User ID or Password. | ||||||||||||
| | What would happen if I enter wrong User ID or password when logging in to Individual Internet Banking? | |||||||||||
| If you enter wrong combination of User ID and password for 5 times, you will have your User ID blocked automatically. In order to activate your User ID please contack Call Commbank or visit the nearest Commonwealth Bank Branch. | ||||||||||||
| | Why do I automatically log off from Individual Internet Banking while using this service? | |||||||||||
| ||||||||||||
| | What should I do when there is error message appears while doing transaction? | |||||||||||
| In order to ensure whether your transaction is already proceed or not by the system, please logoff then re-login to Mobile Banking and check your balance first using Account transaction or account movement menu. For further information in regards the error message please contacts our officer or Call Commbank. | ||||||||||||
| | Why am unable to access Mobile Banking and there is "There is no Internet Network Connection" error message appear? | |||||||||||
| In order to ensure whether your transaction is already proceed or not by the system, please logoff then re-login to Mobile Banking and check your balance first using Account transaction or account movement menu. For further information in regards the error message please contacts our officer or Call Commbank. | ||||||||||||
| | Why am I not able to access to Mobile Banking Application? | |||||||||||
Please note these:
| ||||||||||||
| | Do I receive update notification where there is new version of Mobile Banking Commonwealth Bank Application? | |||||||||||
| If there is new version of Mobile Banking Application, Customer will receive notification to update their version of Mobile Banking. | ||||||||||||
| | How do I know if my transaction through Mobile Banking is successfully done? | |||||||||||
| The screen will display reference number of your transaction or you could check it in your account movement. | ||||||||||||
| | How do I return to Mobile Banking Home page after I finish the transaction? | |||||||||||
| In order to return to Home page please click "Home" button at Android and iPhone | ||||||||||||
| | How do I logout from Mobile Banking application? | |||||||||||
| In order to logout from Mobile Banking application, please click "Logout" button at your Android or iPhone | ||||||||||||
| | What should I do if I face some difficulties in running Mobile Banking? | |||||||||||
| If you face any difficulties in using Mobile Banking, Commonwealth Bank will gladly help you in order to have the understanding, please contact Call Commbank 1500030 or (6221) 2935 2935 (international access) for guidance via phone or visit Commonwealth Bank branch. | ||||||||||||
International Service
| | Am I still able to access Mobile Banking when I travel abroad? | ||
| Yes, Customers are able to access Mobile Banking anywhere if you connected to the Internet. Please be aware that Customer will charged for International Roaming when accessing through Internet Connection, please contact your provider to know the fees and charges detail. | |||
| To contact Call Commbank when you are abroad dial (6221) 2935 2935. | |||
Limit & Charges
| | Is there any daily transaction limit in Individual Internet Banking? | ||
| Yes, we have daily transaction limit for Internet and Mobile Banking (please refer to Fee & Charge Table). Transaction done on Public Holiday will be included to transaction limit on the next working day. The transaction limit includes Internal Transfer (inter account Commonwealth Bank), external transfer (interbank transfer in IDR, USD or AUD). | |||
| | Is there any fee or charge in using Mobile Banking Commonwealth Bank Application? | ||
| In using Mobile Banking, you will be charged for transaction fees including fund transfer (SKN, RTGS, or SWIFT Fee) / Mutual Fund transaction fees / Check book order. For details fee transaction see Fees and Charges Mobile Banking. However, Customer will be charge for accessing data through internet connection on Customer mobile phone. In order to know the detail please contact the provider. | |||
Token
| | How do I use Token in Mobile Banking? | ||
| Please see detail on Token | |||
| | What should I do if I lost my Token or if my Token is broken? | ||
| If your Token is gone / broken / low battery then you cannot access your Mobile Banking, please visit our nearest branch. Please ensure that you bring your broken / low battery Token to branch to get replacement. | |||
How to Find Your Account Number Commonwealth Bank App
Source: https://www.commbank.co.id/id/layanan/mobile-banking/mobile-banking-faq
0 Response to "How to Find Your Account Number Commonwealth Bank App"
Post a Comment